Computer diagnosis, service & repairs, virus removal, software installations, hardware upgrades, training, data backup, secure wireless network setup, and computer purchase consultations in the Triangle North Carolina area since 2001. 

 

Serving Raleigh, North Raleigh, Cary, Apex, Holly Springs, & Garner, NC.  Our specialties are virus, malware, and rootkig removal, secure wireless network setup, and resolving general computer problems.  We are a certified data protection shop. 

 

We are a Better Business Bureau® accredited member.

 

Our service prices beat the national chains.

 

 

We accept the following credit cards  

 and .

  

 

We now offer web development and Search Engine Optimization(SEO) to a limited clientele.   Please check our "Web Development & SEO" web page for more information. 

 

Our company is based on the belief that our customers' needs are of the utmost importance. As a result, a high percentage of our business is from repeat customers and referrals.

 

We will advise you if the cost of the service or repair is not justified by the age of the computer or the severity of the problem.  In that case, we will assist with capturing your essential data and consulting on the most cost-efficient solution for a new computer.

 

Virus & Malware Removal

 

The typical cost for virus, rootkit, & malware removal is $60 - $120.  In all but extreme cases, your data will be preserved when the viruses and malware are removed.  In rare cases, however, the cost may be higher if the virus has become so deeply embedded in the operating system that extreme measures, such as reloading the operating system, must be used.

 

Reloading the operating system causes the loss of all existing data on the hard drive.  In the most severe cases of virus infection, if your data are not backed up and your data must be salvaged, we will extract your data from the hard drive and save the data prior to reloading the operating system, if that is required.  We will notify you in advance if the data cannot be salvaged.   

 

Network Setup                                        

 

The typical wireless network setup provided by Internet Service Providers (ISPs) is often not secure.  We will setup a new wireless network or secure an existing wireless network in your home or small business following the highest industry standards for security.  The typical cost for setting up or securing an existing wireless network, not including equipment cost, is $60 to $90.  If your laptops have built-in wireless capability, equipment costs run $39 to $120, the cost of a wireless router or modem/router.

 

Software Installation

 

We will install software on your computer.  We will purchase the software for you if you wish.

 

We install a set of FREE software utilities and FREE antivirus software to keep your computer secure and running efficiently.  This will save you the expense of purchase and annual updates of your antivirus, anti malware, & firewall software licenses.

 

 

Forgotten Windows Password

 

We can quickly reset your Windows password.

 

 

Remote Technical Support, Training, & Repair Service

 

For the convenience of our established customers, we offer remote support, training, & repairs via online access to your computer, at no extra charge.  We can solve many computer problems by logging into your computer remotely.  We have been able to resolve several customers' computer problems within minutes on an emergency basis.

 

General Observations          

 

Battery Backup

Many computer hardware repairs and performance issues can be avoided by using an Uninterruptible Power Supply (UPS), commonly known as a "Battery Backup."  We recommend models by APC.  If you don't already have one, we currently offer a new 8-outlet 550VA model by APC for $59.95 plus tax (price subject to change).  This is $10 off the retail price. 

Don't wait 'til it's too late -- we recommend using a reliable data backup device or online service to safeguard your valuable data.  We offer several models from $75 - $139 plus tax if you don't already have one or if you are uncertain about purchasing one on your own.  We can also set you up with an online data backup service, which further protects your data in the event of a catastrophic event at your home or small business.

 

We would welcome the opportunity to earn your trust and deliver the best service in the industry at a reasonable price.

 

Telephone: 919-351-5074 

 

Location:

414 Danton Drive

Cary, NC 27518

 

Hours:

Mon - Fri: 10AM - 10PM (By appointment)

Sat: 10AM - 10PM (By appointment)

Sun: 12PM - 4 PM  (By appointment)     

 

Computer Repair Services, Raleigh